HighQ Legal Software Part 3: Use Cases & Tips
We’re back with Part 3 of our HighQ Legal Software Series, talking all things HighQ.
In Parts 1 and 2 , we looked at how HighQ can help you with your legal processes, and how to optimise and make the most of it.
In Part 3, we look at real-world use cases we’ve implemented for our clients. Its flexible, modular nature means sites can be developed for a broad range of use cases, from in-house legal dashboards, to client facing portals allowing law firms to deliver innovative online legal services.
What can Legal Teams use HighQ for?
Our tailored HighQ solutions are designed to solve legal and operational challenges from managing the Business As Usual items to LegalOps KPIs for c-suite reporting . Through careful bespoking, each site has a different look and feel to cater for the specific requirements the tool needs to deliver.
We build CLM portals that allow businesses to handle contracts end-to-end, in house. They offer a secure, centralised vault that enables legal document management from drafting through to expiry and renewal. The solution includes:
- Full visibility across all contracts for those that need it
- Approval workflows, renewal and expiry alerts
- Contract data visualisations such as turnaround time and volume, and obligation management tracking
Our Legal Front Door solutions provide a single, streamlined entry point for law-firm clients and in-house business users to engage with their legal team. Intelligent workflows automatically acknowledge submissions, triage and assign matters, and provide full visibility across the legal team. Knowledge tools such as the Wiki or Q&A modules make sharing key information easy and accessible without having to manually share content every time.
Our real estate portfolio management solutions offer a centralised hub for contracts or matter documentation, as well as contract automation and task tracking. Features include:
- Automated reminders and real-time tracking of properties
- Data visualisations that provide valuable insights to both users and management
- Increased transparency with flexible permissions that allow clients and other third parties access to track their matters or tasks.
Self-service document drafting portals that enable law-firm clients and in-house business users to generate legal team approved documents on demand are popular for high volume, low risk or low value contracts. By enabling the "HighQ Doc Auto powered by Contract Express" generation module, users can quickly draft compliant agreements or contracts, drastically reduce risk, time to deliver and for in-house teams directly impact the sales cycle.
We design knowledge-sharing sites for law firms and in-house legal teams in HighQ that educate and inform law firm clients and in-house business users. These hubs can provide carefully curated legal content, jurisdiction-specific regulatory checklists, FAQs, or intelligent AI chat bots to answer simple queries and direct access to key contacts for further support.
Tips for building successful HighQ sites
To help balance the open-ended creativity afforded with a HighQ site while keeping a well defined scope, its worth applying some basic project managmeent techniques. If you take the time at the outset to design how its basic functionality will work and deliver in a phased approach, you can have a site up and running relatviely quickly, whilst building on it in the background. This helps maintain momentum and buy-in from stakeholders and gives everyone involved early exposure and more time to understand its capabilities.
Here are our top tips for each phase of implementing HighQ:
Not only should you think about the different end users, you should also consider prioritising the features too. Think of the other teams that may need to be involved in the project at this stage, such as marketing (for input on branding), or IT (for input on maintenance).
You should keep usability and functionality front of mind when designing. Do different roles need different dashboards? Are quick links the best option in some areas? Small changes can make a big difference to how users experience the solution.
It’s important to have regular touchpoints during development and delivery phases so that the implementation team has regular feedback from end users. This gives them the opportunity to demo functionality and make sure it meets expectations before delivery of the live solution.
The first delivery must have enough functionality for it to be immediately useful and feel as ‘complete’ as possible, with branding etc. Use a feedback form and deadline for feedback to help inform subsequent development or delivery phases in good time.
Avoid getting trapped in the never-ending project that gets stuck in feedback loops by:
- Agreeing an end point with stakeholders
- Planning longer update phases
- Handing it over to the appropriate team for day-today maintenance
Final Thoughts on Use Cases for HighQ
The range of possible uses for HighQ extends far beyond those we refer to in this article. The strength of HighQ lies in this flexibility. Once our customers start developing with HighQ we often find their vision expands and they innovate a lot further than they initially thought possible.
Echo.legal have delivered a wide range of tailored HighQ solutions for our clients, each designed to solve real-world legal and operational challenges. Through careful bespoking, each site has a different look and feel to cater for the specific requirements the tool needs to deliver.
If you want to expand or improve how you use HighQ, contact us to find out more about how we can bring expert guidance, bespoke development and lawyer-led implementation to your business.
HighQ Use Cases: FAQs
Q: How long does it take to implement a HighQ site?
How long it takes to implement a functional HighQ solution depends on a variety of factors and can vary from days to weeks. This can range from things like complexity of the use case, firm size and volume of data migration, to stakeholder alignment and decision making speed. That’s why we recommend getting a site up and running with basic functionality and adding as we go.
Q: How secure is the HighQ platform?
There are a range of security measures within the platform to ensure secure document management and file transfers, as well as offering granular access permissions for role based access, and comprehensive activity monitoring. These security groups and permissions are respected on every aspect of the site from initial access to dashboard, content and visualisation visibility.
Q: Is HighQ Easy to use?
HighQ is very user-friendly even for those with limited technical skills. A number of site templates are available out of the box but sites lend themselves well to tailouring and bespoking for specific use cases. We create intuitive user interfaces tailored to your needs on top of the HighQ platform. Whether it’s a minimalist dashboard that shows only what users really need, reduced clicks with shortcuts, and guided workflows or a full featured "one stop shop" for an organisation to interact with their legal team.
If you’d like to know more about our HighQ solutions, contact Julie or Will to find out more about what we can do for your team.